Terms of Service

Last Updated: July 21, 2025

1. Acceptance of Terms

By accessing or using the Medcare Vitals website, services, or products (collectively, the “Services”), you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not access or use the Services.

Company Information: Medcare Vitals is operated by The Statement Group, which is an authorized retailer and distributor of Dozee patient monitoring systems manufactured by Turtle Shell Technologies Pvt Ltd. Dozee is © Turtle Shell Technologies Pvt Ltd 2022-2023.

2. Modifications to Terms

Medcare Vitals reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on this page, and your continued use of the Services after such modifications constitutes your acceptance of the revised Terms and Conditions.

3. Platform and Service Information

The contents of the Platform are for general information and reference purposes only and are not intended for medical advice or medical data. Due to the vagaries that can occur in the electronic distribution of information, there may be delays, omissions, or inaccuracies in the content provided on the Platform or delay or errors in the functionality of any or all of the Services. While Medcare Vitals endeavours to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability thereof for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Product Information: The Dozee patient monitoring system referenced in these terms is manufactured by Turtle Shell Technologies Pvt Ltd. The Statement Group acts as an authorized retailer of these products through the Medcare Vitals platform.

4. Product Use and Restrictions

4.1 Authorized Use

The Dozee system is intended for use by healthcare professionals and authorized individuals under the supervision of a healthcare provider. Misuse or unauthorized use of the Dozee system may result in the suspension or termination of your account.

4.2 Age Restrictions

The Dozee solution is not recommended for patients below the age of 15 years.

4.3 ICU Ward Limitations

Dozee patient monitoring system is not recommended for ICU wards. It is specially designed with a view to automate patient monitoring in non-ICU wards with sub-acute or relatively stable patients.

5. Technical Requirements and Limitations

5.1 Connectivity Requirements

You understand and agree that the use of the Services requires electricity, internet connectivity and telecommunication links without which the Services will not be accessible. You shall bear the costs incurred to access and use the Services and we shall not, under any circumstances whatsoever, be responsible or liable for such costs. We will not be liable for any issues in the Services that arise directly or indirectly due to faulty or lack of electricity, internet connectivity, and/or telecommunication links.

5.2 Internet Connectivity for Data Upload

The Dozee solution requires uninterrupted internet connectivity to upload the raw data to the Dozee cloud. In case of lack of connectivity, the system will face down. While Dozee provides connectivity for its devices, it does not have any control over the performance of the telecom network provider for connectivity and does not guarantee 100% uptime for the connectivity and the service thereby.

5.3 Vibration Sensitivity

Dozee works on the principle of capturing micro vibrations happening in the body of the patients and processes that data for extracting bio markers. Therefore, the performance of the system will be affected adversely in case of any external source of vibrations and unusually high movement of the patient at a specific given time.

6. Machine Learning and Algorithm Performance

Dozee uses machine learning algorithms to process the raw sensor data. While the algorithm is clinically validated and developed using data for a large base of patients; however, by the very nature of machine learning it may happen that the algorithm may need retraining for a specific borderline case.

7. Maintenance and Service Availability

The Company periodically conducts scheduled maintenance and upgradation exercises for the Platform and the Platform Services which may impact the performance of the Platform and some functions and features may not be fully operational during those periods. Such maintenance and upgradation exercises will be conducted with prior notification to you.

While every effort is made by the Company to keep the Platform up and running smoothly, the Company takes no responsibility for, and will not be liable for, the Platform being temporarily unavailable due to technical issues beyond our control.

8. Third Party Providers

You acknowledge and agree that at no time are we making any representation or warranty regarding any goods, services, or content provided by a Third Party Provider nor will we be liable to you or any such Third Party Provider for any consequences or claims arising from or in connection with the goods provided by such Third Party Provider. You hereby disclaim and waive any rights and claims you may have against us with respect to goods or services or content of a Third Party Provider.

9. Proper Device Usage

The efficacy of the Services are dependent of the proper usage of the Device and the Company shall not be responsible for inaccurate, incomplete, or misleading data arising out of the usage of Services if the Device has been misused, incorrectly used, or not used in accordance with the user instructions.

10. Caretaker Feature

The feature ‘caretaker’ in the Application is a value added service and the efficacy of it is dependent on the care taken by a caretaker to monitor the data of a User. If a User uses the caretaker feature, he/she consents to disclosure and dissemination of all data of the User arising from the Services to such caretaker.

11. Data Privacy

Your use of the Services is also subject to our Privacy Policy, which describes how we collect, use, and protect your personal information.

12. User Conduct and Safety

You should refrain from undertaking any courses or exercises available on the Platform if you have any prevailing medical conditions which may get aggravated by you undertaking any such courses or exercises.

13. Indemnification

You agree to defend, indemnify and hold harmless The Statement Group, its affiliates, independent contractors, service providers, consultants, licensors, agents and representatives, and each of their respective directors, officers and employees, from and against any and all claims, losses, liability, damages, and/or costs (including, but not limited to, reasonable attorney fees and costs) arising from or related to: (a) your access to or use of the Services; (b) your violations of the User Terms; (c) your violation of any rights of any third party, including infringement of their intellectual property rights; and/or (d) your conduct in connection with the Services.

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with applicable laws.

15. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at [email protected].

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.