Privacy Policy

Last Updated: July 21, 2025

1. Introduction

Medcare Vitals (operated by The Statement Group) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website and services.

Company Information: Medcare Vitals is operated by The Statement Group, which is an authorized retailer and distributor of Dozee patient monitoring systems manufactured by Turtle Shell Technologies Pvt Ltd. This Privacy Policy covers data collection and processing by The Statement Group in connection with our retail services through the Medcare Vitals platform. For information about data processing by the Dozee devices themselves, please also refer to Turtle Shell Technologies’ privacy documentation.

2. Information We Collect

2.1 Personal Information

We may collect personal information, such as your name, email address, phone number, and payment information, when you register for an account, purchase products or services, or contact us.

2.2 Technical Information

We also collect technical information, such as your IP address, browser type, and device information when you access our Platform.

2.3 Health and Monitoring Data

Through the Dozee patient monitoring system, we collect and process biometric data including:

  • Sleep patterns and analysis
  • Cardiovascular health indicators
  • Respiratory health metrics
  • Heart rate variability data
  • Other vital signs and biomarkers captured through micro-vibration sensing

3. How We Use Your Information

3.1 Service Provision

We use the collected information to:

  • Provide you with the Services
  • Process your orders and transactions
  • Monitor and analyze sleep patterns, cardiovascular and respiratory health
  • Enable informed decision-making about health patterns
  • Operate and maintain our Platform and Services

3.2 Communication and Support

We may use your information to:

  • Communicate with you about your account and services
  • Provide customer support
  • Send service-related notifications and updates

3.3 Service Improvement

We use aggregated and anonymized data to:

  • Improve our Services and Platform functionality
  • Enhance our machine learning algorithms
  • Conduct research and development

3.4 Marketing Communications

We may use your information for marketing purposes, but only with your explicit consent. You can opt out of marketing communications at any time.

4. Information Sharing and Disclosure

4.1 General Policy

We do not share your personal information with third parties except as necessary to provide the Services or with your consent.

4.2 Service Providers

We may share information with our trusted partners and service providers who assist us in:

  • Operating our Platform
  • Processing payments
  • Providing technical support
  • Delivering our Services

4.3 Caretaker Feature

If you use the caretaker feature in our Application, you explicitly consent to the disclosure and dissemination of all your health data and information arising from the Services to your designated caretaker(s). This includes all monitoring data, health patterns, and related analytics.

4.4 Legal Requirements

We may disclose your information when required by law, court order, or other legal process, or when we believe disclosure is necessary to protect our rights or the safety of others.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

5.1 Security Measures

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely in accordance with applicable law.

5.2 Data Transmission

Health data collected by Dozee devices is transmitted to secure cloud servers using encrypted connections.

5.3 Limitation of Security Guarantee

However, we cannot be held liable in the unlikely event of a breach in our secure computer servers or those of third parties. No method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Privacy Rights

7.1 Access and Control

You have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Delete your personal information (subject to legal requirements)
  • Withdraw consent for marketing communications

7.2 Caretaker Data Sharing

You can modify or revoke caretaker access to your health data at any time through your account settings.

7.3 Exercising Your Rights

To exercise these rights, please contact us at [email protected].

8. Children’s Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

Additionally, the Dozee solution is not recommended for patients below the age of 15 years.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and provide personalized content. You can manage your cookie preferences through your browser settings.

11. Third-Party Links and Services

Our Platform may contain links to third-party websites or services. This Privacy Policy does not apply to such third-party sites, and we are not responsible for their privacy practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date.

13. Data Controller Information

Medcare Vitals acts as the data controller for the personal information collected through our Services.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.